Need help? We're here for you! Contact our support team for personalized assistance with any questions or issues.
Contact Support
📧 Email Support
For general questions and technical support:
⏰ Response Time
We typically respond within 24 hours during business days.
🌍 Support Hours
Monday - Friday: 9:00 AM - 6:00 PM EST
Frequently Asked Questions
How do I create my first task?
- Open the KidFocus app and sign in
- Tap the "Add Task" button on the parent dashboard
- Fill in the task details (title, description, points, due date)
- Select which child the task is for
- Tap "Create" to save the task
How does the focus timer work?
The focus timer uses the Pomodoro technique to help children stay focused:
- 25-minute work sessions followed by 5-minute breaks
- After 4 work sessions, a longer 15-minute break
- Fun animations and progress indicators
- Customizable duration for different activities
How do I manage my subscription?
- Open the app and go to Settings
- Tap "Manage Subscription"
- View your current subscription status
- Use the "Manage Subscriptions" button to access App Store settings
- Cancel or modify your subscription through Apple's subscription management
Can I use KidFocus with multiple children?
Yes! KidFocus is designed for families with multiple children:
- Create individual profiles for each child
- Assign tasks to specific children
- Track progress separately for each child
- View all children's activities in the family dashboard
How do I restore my purchases?
- Open the app and go to Settings
- Tap "Manage Subscription"
- Tap "Restore Purchases"
- Sign in with the same Apple ID used for the original purchase
- Your subscription will be restored automatically
Is my data secure?
Yes, we take data security seriously:
- All data is encrypted using Apple's CloudKit
- Secure authentication through Apple Sign In
- No personal data is shared with third parties
- Compliance with privacy regulations (COPPA, GDPR)
How do I delete my account?
- Open the app and go to Settings (gear icon)
- Tap "Delete Account"
- Read the warning information carefully
- Confirm your decision in the popup dialogs
- Your account and all data will be permanently deleted
Important: Account deletion is permanent and cannot be undone. If you have a subscription, you should also cancel it in your Apple ID settings.
Getting Started Guide
🚀 First Steps
- Download and Install: Get KidFocus from the App Store
- Sign In: Use Apple Sign In to create your account
- Add Children: Create profiles for your children
- Create Tasks: Start with simple, achievable tasks
- Set Up Rewards: Define meaningful rewards for completed tasks
💡 Tips for Success
- Start with small, achievable tasks to build confidence
- Use the focus timer for homework and study sessions
- Celebrate achievements with meaningful rewards
- Review progress regularly with your children
- Adjust difficulty and rewards as children grow
Troubleshooting
🔧 Common Issues
App won't load
- Check your internet connection
- Restart the app
- Update to the latest version from the App Store
Can't sign in
- Ensure you're using the correct Apple ID
- Check that Apple Sign In is enabled on your device
- Try signing out and back in
Subscription not working
- Verify your subscription is active in App Store settings
- Try restoring purchases
- Check that you're signed in with the correct Apple ID
Data not syncing
- Check your internet connection
- Ensure iCloud is enabled on your device
- Try signing out and back in to refresh the connection
Feature Requests
Have an idea for a new feature? We'd love to hear from you! Send your suggestions to support@kidfocus.app with the subject line "Feature Request".
Privacy and Legal
For questions about privacy, data handling, or legal matters:
App Information
📱 Current Version
KidFocus v1.0.0
🔄 Updates
We regularly update KidFocus with new features and improvements. Enable automatic updates in your App Store settings to always have the latest version.
📋 System Requirements
- iOS 15.0 or later
- iPhone, iPad, or iPod touch
- Apple ID for iCloud sync
- Internet connection for cloud features